FAQ
How does the Pacific Poker Rewards Program work?
What’s the difference between Status Points and Reward Points?
How can I keep track of my Status Points?
Can I earn points from playing casino games via the poker lobby?
Am I still earning FPPs (Frequent Player Points)?
How much are my Reward Points worth when I convert them to cash?
How do I convert Reward Points into cash?
Other than Reward Points, are there any extra benefits to statuses?
Can my Reward Points expire? If I have more questions, who can I contact?
How does the Pacific Poker Rewards Program work?
The Pacific Poker Rewards Program is simple. You earn Reward Points that can be redeemed for cash or can be used in our online store by playing in Pacific Poker’s ring games and tournaments. The more you play, the more Status Points you get. Once you reach certain monthly Status Point ceilings, you move to a higher status and earn more Reward Points for every Status Point.
For example, when you reach “Gold” status, you get 4.5 Reward Points for every Status Point you collect. Once you reach Platinum status you will begin earning 9 Reward Points for every Status Point. So the more Status Points you earn, the higher your status and the more you get!
What’s the difference between Status Points and Reward Points?
1. Status Points
ii. Determine your status but cannot be converted to cash.
iii. Are reset on the 1st of every month or year.
2. Reward Points
i. Your payback from playing at Pacific Poker.
ii. Can be converted to cash or can be used in the online store.
iii. Can be accumulated over a long period of time in order to redeem very high-end value merchandise in the online store.
iv. Do not expire (unless you are inactive for over 3 months).
How can I keep track of my Status Points?
The Status Progress Bar can be found in the top left hand corner of your table screen during game play. In addition, you may keep an eye on your Status Points on your personal rewards page.
Can I earn points from playing casino games via the poker lobby?
Yes. Although our rewards program runs within Pacific Poker, points can be earned whilst playing casino games as well. For every $16 wagered on casino games, you will earn 1 Status Point. Status Points are converted to Reward Points at face value, as a multiplier is not used when earning from casino games.
Am I still earning FPPs (Frequent Player Points)?
FPPs will no longer be used in Pacific Poker, but anyone who has accumulated FPPs will not lose out, they’ll simply be converted to Reward Points at a 1:1 ratio.
If my Status Points are reset at the end of every month, and I reach a new status on the 29th, do I keep this status for 2 days?
No. We have made sure that you get the maximum from your status, which is why any new status gained during a month will be secure until the end of the following month. So, for example, if you reach a new status on the 29th of April, this will be your status right until the end of May!
When you reach the 60,000 Status Point mark during a calendar year, you will be awarded VIP status* and consequently contacted by your personal account manager, available only to VIPs.
Unlike any other poker rewards program, Pacific Poker allows you to remain in that status from the moment you earn it, until the end of that current month, and then, for another solid 12 calendar months following! For example, if you reach VIP status on the 12th of April 2009, you will remain in this status until the 30th of April, 2010. This means for a whole year you can simply concentrate on earning points to reach our highest level – VIP Diamond.
How much are my Reward Points worth when I convert them to cash?
You can redeem $10 for every 1000 Reward Points you have.
How do I convert Reward Points into cash?
Open the Cashier from the main poker lobby.
Click on My Rewards.
Click Convert Reward Points to Cash.
Your bankroll will be credited in the amount stated in Your Rewards Point Total line.
Other than Reward Points, are there any extra benefits to statuses?
Yes! Every status has its own exclusive tournaments, meaning that Silver players, for example, must wait until they reach Gold to play in a Gold status tournament, as with players in Gold status, who must wait until they reach Platinum to play in a Platinum tournament and so on. Look out for a tournament that is exclusive to your status! There are also exclusive promotions, freeroll events and complimentary gifts for every status. The higher your status, the more rewards you shall reap!
Reward Points will only expire if your account is inactive for 3 months.
If I have more questions, who can I contact?
For any further questions feel free to contact our expert Member Support team , 24 hours a day 7 days a week. They will be more than happy to assist you on any matters regarding the Pacific Poker Reward Program.
